Frequently asked questions

Our handmade notepads come in A5 and A4, the two sizes that suit everyday planning and desk organisation beautifully.A5 Notepads — Compact and easy to carry, perfect for daily lists, quick notes, and keeping your day organised without clutter.A4 Notepads — Spacious and desk‑friendly, ideal for work, project planning, content layouts, and longer writing sessions.Both sizes are crafted in small batches using smooth, high‑quality paper.

We use 80gsm FSC‑certified copy paper, chosen for its smooth matte texture, reliable performance, and environmentally responsible sourcing. It offers a clean, comfortable writing experience that suits everyday planning, journaling, and note‑taking.FSC certification — Our paper comes from responsibly managed forests, ensuring sustainability and ethical production.80gsm thickness — 80gsm provides the perfect balance: lightweight yet strong, with minimal show‑through and a crisp, tidy finish.Smooth matte surface — The texture keeps ink controlled and smudge‑free, without the shine of coated papers.Ink‑friendly — Gel pens, fineliners, rollerballs, and most everyday inks glide smoothly and dry quickly.Consistent quality — Each batch is selected for clarity, comfort, and durability, aligning with your calm, minimalist aesthetic.Your notepads feel clean, intentional, and reliable because the paper is designed to support neat handwriting, gentle pen pressure, and everyday use.

Yes — we offer custom stationery on select designs, crafted with the same blush‑neutral, minimalist aesthetic as our main collection. Custom options include:Personalised covers — Names, initials, or short phrases added to the front cover.Layout adjustments — Small changes such as extra lines, different headings, or adapted sections.Event or bulk custom orders — Ideal for weddings, workshops, corporate gifting, or shop‑ready branded stationery.All custom pieces are made in small batches using our 80gsm FSC‑certified paper, keeping the quality consistent with the rest of your stationery.

All items are handmade to order. Processing times vary depending on the product type:​Stationery: 7-10 business daysCake toppers: 2-5 business daysCustom designs: May require additional approval time​You will receive a confirmation email once your order has been placed, and another when it has been dispatched.

UK shipping typically arrives within 1-2 working days after your order has been dispatched. Each order is packed carefully to keep your stationery protected during transit.

No - we do not offer international shipping.

We accept returns on unused, non‑custom items within 14 days of delivery. Items must be returned in their original condition and packaging so they arrive back safely.Custom designs aren’t eligible for refunds once the final proof has been confirmed, as these pieces are made specifically for you.If you’d like to start a return or have a question about an order, you’re welcome to contact us and we’ll be happy to help.

Yes — we offer bulk and small‑scale wholesale orders for events, workshops, gifting, and selected retail partners. Each batch is made with the same care and attention as our individual notepads, so the quality stays consistent across larger quantities.If you’re planning an event, stocking your shop, or need a custom batch, you can get in touch and we’ll confirm availability, timelines, and pricing.

Most everyday pens work beautifully on our notepads. The paper is smooth and easy to write on, so your lines stay neat and intentional.Gel pens — Great for bold, consistent lines.Fineliners — Perfect for tidy notes, headings, and detailed planning.Rollerball pens — Soft, fluid writing with minimal effort.Ballpoint pens — Reliable for everyday lists and quick notes.

We do not currently offer gift wrapping and gift notes on our items.

No — we do not currently offer digital stationery downloads

Your notepad / notebook will stay in great shape with a few gentle care habits:Keep it dry — Store it away from spills, rain, or damp bags so the pages stay smooth.Use a protective sleeve — A folder or pouch helps prevent bent corners when carrying it around.Avoid heavy pressure — Don’t stack heavy items on top to keep the cover and pages from warping.Store flat — Laying it flat on your desk or shelf helps maintain its shape over time.Handle gently — Turning pages softly and avoiding sharp objects nearby keeps edges clean.Keep away from direct sunlight — Helps prevent fading and keeps your cover looking fresh.With these small steps, your stationery stays neat, tidy, and ready for everyday use.

Yes — once your order has been dispatched, you’ll receive a tracking link by email. You can use it to follow your parcel’s journey and see the most up‑to‑date delivery information.If your tracking link hasn’t arrived or isn’t updating, you’re welcome to contact us and we’ll check the status for you.

No — we do not currently offer gift cards.

Yes — you can request changes before your order has been processed. This includes updating your delivery address, adjusting quantities, or switching items.Once your order has entered processing or has been dispatched, we’re unable to make changes — but you’re always welcome to reach out and we’ll do our best to help.

We accept all major debit and credit cards, along with popular digital payment options available at checkout. You’ll see the full list when you reach the payment page, so you can choose the method that works best for you.If you ever have trouble completing a payment, just get in touch and we’ll help you get everything sorted.

Yes — we offer custom branding on select products, ideal for small businesses, workshops, events, and boutique retailers. This can include adding your logo, brand name, or simple design elements to the cover or layout.Because each batch is handmade, availability and timelines vary — but we’ll guide you through options, pricing, and proofs so everything feels smooth and straightforward.If you have a project in mind, you can send us your branding and we’ll confirm what’s possible.

Yes — you can request small colour or layout adjustments on selected designs. This includes simple changes like a different accent colour, an alternative heading style, or a slightly adapted section layout.For larger changes or fully custom designs, we’ll guide you through our custom‑order options so you know exactly what’s possible.If you have something specific in mind, just send us your idea and we’ll confirm whether we can create it.Charges may be applicable.

You can reach us anytime through our contact form or by emailing our support team. We aim to reply as quickly as possible and always with a friendly, helpful approach.If your message is about an existing order, including your order number helps us find your details faster.