Shipping & Returns

Shipping Information

Welcome to Beyond Stationery's Shipping Information section. Here, we provide details about our shipping methods, packaging, and costs. We believe in transparent communication to build trust and ensure our customers' satisfaction with our services.

This is the place where you can find all the necessary information about our shipping process. We aim to make it easy for you to understand our shipping methods and costs to ensure a smooth and reliable delivery of your orders.

Every order is packed with care — from our studio to your desk.

Processing Time:

All items are handmade to order. Processing times vary depending on the product type:

Stationery: 7-10 business days
Cake toppers: 2-5 business days
Custom designs: May require additional approval time

You will receive a confirmation email once your order has been placed, and another when it has been dispatched.

Custom Designs

Custom items such as personalised cake toppers or bespoke stationery require approval before production.

Important Notes

Once a custom design is approved, it cannot be changed or refunded.
Please double‑check spelling, colours and details before confirming.
We may contact you if adjustments are needed for clarity or quality.

Shipping

We ship orders using reliable carriers to ensure safe delivery.

Shipping Details

Tracked option
Delivery times vary by location
Handmade items are packaged carefully to prevent damage

Packaging

All orders are wrapped with care to ensure your stationery arrives beautifully and safely. We use hard‑backed envelopes for flat items and PIP boxes for larger or multi‑item orders. Every product is cushioned and secured to prevent bending or damage during transit, keeping your handmade pieces protected from our studio to your desk.

Tracking

A tracking link will be emailed once your parcel is on its way.

Delays

As every piece is crafted by hand, slight delays may occur during busy periods — thank you for your patience and support.

For any questions about your order, please reach out via Customer Support — we’re always happy to help.

Return & Exchange Information

At Beyond Stationery, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to provide you with peace of mind and confidence when shopping with us. If for any reason you need to return or exchange a product, we're here to assist you every step of the way.

We understand that situations may arise where a return or exchange is necessary. Our policy is aimed at making this process as simple and straightforward as possible, ensuring that you can shop with assurance and convenience.

We want you to feel completely happy with your order, and we’re always here to help if something isn’t quite right.

Eligible Returns

Non‑custom items may be returned within 14 days of delivery
Items must be unused and in their original condition

Non‑Refundable Items

Custom or personalised products
Items approved through a design proof
Used or damaged items

Return postage is deducted from refunds unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours with photos. We will arrange a replacement or refund as quickly as possible.

If you ever need help with a return, just reach out — our Customer Support team is always happy to assist.