Shipping & Returns

Shipping Information

Welcome to Beyond Stationery's Shipping Information section. Here, we provide details about our shipping methods, packaging, and costs. We believe in transparent communication to build trust and ensure our customers' satisfaction with our services.

This is the place where you can find all the necessary information about our shipping process. We aim to make it easy for you to understand our shipping methods and costs to ensure a smooth and reliable delivery of your orders.

Every order is packed with care — from our studio to your desk.

Processing Time: Each item is handmade and prepared within 7 business days before dispatch.

Delivery Options:
- UK Standard Delivery: 1–2 business days.

Packaging: All orders are wrapped with care to ensure your stationery arrives beautifully and safely. We use hard‑backed envelopes for flat items and PIP boxes for larger or multi‑item orders. Every product is cushioned and secured to prevent bending or damage during transit, keeping your handmade pieces protected from our studio to your desk.

Tracking: A tracking link will be emailed once your parcel is on its way.#

Delays: As every piece is crafted by hand, slight delays may occur during busy periods — thank you for your patience and support.

For any questions about your order, please reach out via Customer Support — we’re always happy to help.

Return & Exchange Information

At Beyond Stationery, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to provide you with peace of mind and confidence when shopping with us. If for any reason you need to return or exchange a product, we're here to assist you every step of the way.

We understand that situations may arise where a return or exchange is necessary. Our policy is aimed at making this process as simple and straightforward as possible, ensuring that you can shop with assurance and convenience.

We want you to feel completely happy with your order, and we’re always here to help if something isn’t quite right.

Custom Designs: Every custom piece is created just for you. Once you’ve confirmed and signed off your design, it becomes final, which means custom orders can’t be refunded after approval.

Standard Products: If you change your mind about a non‑custom item, you’re welcome to return it within 14 days of receiving your order.

Return Costs: When a refund is issued, the cost of return shipping is deducted from the refund amount.

Condition: To make sure everything arrives safely back with us, items should be returned in their original packaging and in unused condition.

If you ever need help with a return, just reach out — our Customer Support team is always happy to assist.