Store Policy

Customer Care

Our Commitment to You

We take great pride in creating handmade stationery, personalised cake toppers and custom pieces with care, accuracy and attention to detail. Every order is crafted individually, and we aim to provide a smooth, friendly and reliable experience from start to finish.

We’re here to help with any questions about your order, custom designs, delivery or returns. You can reach us through email or social channels, and we aim to respond within 24–48 hours (excluding weekends and holidays).

Support Includes

Order updates and tracking
Custom design queries
Product information
Help with returns or exchanges

Order Processing

All items are handmade to order. Processing times vary depending on the product type:

Stationery: 7-10 business days
Cake toppers: 2-5 business days
Custom designs: May require additional approval time

You will receive a confirmation email once your order has been placed, and another when it has been dispatched.

Custom Designs

Custom items such as personalised cake toppers or bespoke stationery require approval before production.

Important Notes

Once a custom design is approved, it cannot be changed or refunded.
Please double‑check spelling, colours and details before confirming.
We may contact you if adjustments are needed for clarity or quality.

Shipping

We ship orders using reliable carriers to ensure safe delivery.

Shipping Details

Tracked option
Delivery times vary by location
Handmade items are packaged carefully to prevent damage

Full shipping information is available on our Shipping Page.

Returns & Refunds

We want you to be happy with your purchase. If something isn’t right, we’ll do our best to help.

Eligible Returns

Non‑custom items may be returned within 14 days of delivery
Items must be unused and in their original condition

Non‑Refundable Items

Custom or personalised products
Items approved through a design proof
Used or damaged items

Return postage is deducted from refunds unless the item arrived damaged or incorrect.

Full details are available on our Returns Page.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours with photos. We will arrange a replacement or refund as quickly as possible.

Privacy & Safety

How We Protect Your Information

We take your privacy seriously. Any personal information you share with us — whether during checkout, through custom‑order details, or when contacting customer care — is handled securely and respectfully. We only collect what is needed to process your order and provide support.

Information We Collect

We may collect:

Your name and contact details
Delivery address
Order information
Customisation details for personalised items
Messages sent through email or social channels

This information allows us to create your handmade stationery or cake toppers, dispatch your order, and assist you if you need help.

How Your Information Is Used

Your information is used for:

Processing and fulfilling orders
Creating custom designs
Providing customer support
Shipping and delivery
Order updates and communication

We do not use your information for unrelated marketing unless you choose to opt in.

How We Store Your Information

Your details are stored securely and only for as long as necessary to complete your order or meet legal requirements. Access is limited to essential team members involved in processing and dispatching your items.

Sharing Your Information

We only share your information with trusted third parties when required to complete your order, such as:

Delivery carriers
Payment processors

We never sell or distribute your personal information to outside companies.

Payment Security

All payments are processed through secure, reputable payment providers. We do not store or have access to your full payment details.

Your Rights

You can request:

A copy of the information we hold
Corrections to inaccurate details
Removal of your information when legally permitted

Simply contact us and we’ll assist you.

Payment Methods

- Credit / Debit Cards
- PAYPAL

Payment Methods